BrainBow Forge, LLC
Cancellation and Refund Policy for Trainings and Workshops

Cancellations/Notifications

In that event that you are unable to attend a training/workshop you have registered for, please notify us as soon as possible by emailing us at mariena.joy@brainbowfire.life or text/call 541-229-7879

No Show

If a registered participant does not attend on the day of a training/workshop without notifying us prior to the scheduled date, this is consider a no call, no show.

No form of refund, transfer, or substitution will be allowed.

Refunds

Cancellation of a training or workshop must be made at least five (5) business days prior to the date of the training/workshop (or first scheduled date in the case of a series) to be eligible for a full refund. Notification can be made via email, phone call, or voice mail as seen above. If a full refund is approved, it will be returned in the manner of the original processed payment.

If a cancellation is needed and we are notified less than five (5) business days prior to the date of the training/workshop (or first scheduled date in the case of a series) a full refund will not be available. You will be offered registration at the same training/workshop at a future date, depending on availability. If this is unavailable, you will be offered a credit in the amount paid to be applied to future events or services by Brainbow Fire.

Substitutions

You are allowed to transfer registration for a training/workshop to another eligible individual if we are notified at least 24 hours in advance via the methods outlined above. You must provide the name of the individual.

Emergency Circumstances

Under certain emergency circumstances, we reserve the right to modify the above policy in order to provide a full refund to an individual or organization. This is at our sole discretion and may be approved or denied for any reason.

Training/Workshop Cancellations

We reserve the right to cancel a scheduled training/workshop for any reason, including but not limited to the training not meeting minimum enrollment levels.

If a scheduled event is cancelled by Brainbow Fire, registered participants will be notified by email and/or phone at our earliest convenience. Affected individuals will be given the choice of a refund, certificate in the amount paid for the class, or registration at a future event. If no response is received, a refund will automatically be made.

Free Trainings/Workshops

Some of our workshops have a limited number of participants. We ask that if you have registered for a free training/workshop but are unable to come, please notify us as soon as possible so someone else may take your seat.

Last Updated: This cancellation and refund policy was last updated on August 15th 2023